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Capalaba Park. Australian Capital Territory. Canberra Centre. South Point Tuggeranong. Westfield Belconnen. South Australia. Westfield Marion. Westfield Tea Tree Plaza. Rundle Mall. Elizabeth City Centre. Eastlands Rosny Park. Western Australia. Lakeside Joondalup. Westfield Carousel. Westfield Booragoon. Midland Gate. Galleria Shopping Centre. Westfield Whitford City. See our full Coles Gift Mastercard conditions of use here.

If you have any questions about a Coles Reloadable Mastercard or a Coles Online Mastercard that you have previously held, please call Ensure you keep your Coles Gift Mastercard secure. Anyone holding the card or who knows the card details for example, the card number, expiry and CVC number can use it to make purchases. If your Coles Gift Mastercard is lost or stolen or if the details of your Coles Gift Mastercard are compromised, we will not provide a replacement or refund.

Please contact the Customer Support Centre if you suspect an unauthorised transaction. Alternatively, you can write to prepaidcards coles.

When you call or write to the Customer Support Centre using the above contact details, and express dissatisfaction with a Coles Prepaid Gift Mastercard, the Customer Support Centre will handle your matter in accordance with this complaints policy. All complaints will be handled in a fair, transparent and timely manner. You may be asked for more information after you first make your complaint.

This will be asked for only if the extra information is necessary to resolve your complaint and Indue will only take account of relevant information. If you have any questions concerning the complaints and disputes process, you may contact Indue on 07 and ask to speak to the Customer Support Centre Manager.

If your complaint cannot be resolved straight away when you first contact the Customer Support Centre, a Customer Contact Officer will get in touch with you within hours of receiving your complaint. At this time, the Customer Contact Officer will advise you of the resolution of the complaint or will acknowledge that an investigation of your complaint is underway.

Indue will attempt to resolve your complaint to your satisfaction. If Indue resolves your complaint in your favour within 5 business days of receiving your complaint, a Customer Contact Officer will be in touch with you to let you know. This may only be by phone. Home Surprises. Hooley Dooley Ice Cream. Jay Jays. Just Cuts. Kebab Empire. Kevin Paisley Optometrists. Key King. Laser Clinics Australia. Mad Mex. Michael Hill. National Disability Insurance Agency.

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